Service Request

We offer a variety of blends from top-selling coffee brands. These include favorites like La Colombe, internationally renowned Starbucks® products, and more budget-friendly options like Folgers®. We have options including whole bean coffee, pre-ground coffee, coffee pods, espresso, and cold brew.

Our diverse portfolio of hot and cold coffee options contains some of the best coffee brands in the world.

Contact the Aramark location nearest you to learn about the specific offerings in your area.

Yes! While we do offer sweet snacks, treats and beverages, we also offer healthier options such as fresh fruit, yogurt, protein and energy bars, carbonated water, and more.

Contact your local Aramark expert for more information.

Yes. In order to ensure that we provide solutions that meet your needs, we allow both prospective and current customers to demo equipment. Please contact your local Aramark branch or account manager to learn about setting up a trial. 

Yes, some of our water filtration units and coffee machines have hot water functionality built in. Note that hot water options are not available on ice and water combination machines. Learn more about our different office water machines and features on our Equipment page.

We offer: 

• Countertop water dispensers
• Full height/standing dispensers
• Full-height dispenser with attached cabinet/storage
• Sparkling water dispensers
• Ice plus water dispensers (both countertop and full height/standing models)
• Our water dispensers include some of the following features:
• Reverse Osmosis (RO) water units
• Hot water options on water-only units
• Ice options on combination ice and water dispensers
• UV sanitation on some models
• Antimicrobial protection on most models
• Leak prevention on most models

Our counter-height and full-height bottleless water dispensers provide an unlimited supply of cold water, with some models including options for hot water or ice. Sparkling water dispensers are available as well, creating an innovative and unique offering to help drive employee satisfaction. Learn more about our office water coolers by contacting us.

Water filters are changed either quarterly or semi-annually depending on the usage of your equipment. This routine service is included in your contract, while the filter of your choice is purchased separately. We offer four filter options for you to choose from based on your needs and preferences.

Thanks to antimicrobial and filtration/sanitation technology, no other maintenance or cleaning is required except emptying the drip tray as needed. Because of the direct water line connection, there is also no hassle with bottle delivery, storage, or changing the bottles. If your machine needs any repairs, we'll be there in one business day to fix or replace it.

We do not offer bottled water delivery services as a primary office water solution because bottleless water coolers create far better results for our clients by providing hassle-free, high-quality water in unlimited supply. With bottled water delivery you run the risk of using all bottles before the next delivery or not using all the bottled water you pay for. Most importantly, you can’t be certain of the quality of water in some jugs. However, we do offer solutions for individual bottled water for visitors, lunches, or other on-the-go needs.

Our Solution—Bottleless water filtration systems, also known as point of use water dispensers, have direct water hook ups and filtration systems that remove contaminants, sediment, microorganisms, and chemicals. Filtered water dispensers provide a continuous supply of fresh, clean water without the hassle of bottle delivery, storage, and bottle changing that you find with office bottled water delivery services. Learn more about our bottleless office water coolers and dispensers.

Learn more about our bottleless office water coolers or view a comparison of some of our office water machines here to discover the best water cooler options for your office.

There are three ways to place your order: 

1. Order online. We make it easy to place orders online, allowing you to browse our products and place your order (see instructions in the section below).
2. Call your local branch. We have dedicated customer service agents ready to discuss our products, make recommendations, and get your next order scheduled.
3. Order in person through your regular Aramark Representative.

How to Order Online:

• After logging in, you’ll be able to see each location that uses Aramark Refreshments' services, and you’ll have the option to order more for that location.
• Below "order for this location," you’ll also see links to repeat your last delivery, view shopping lists, or view frequently purchased and order history.
• After you click "Order for this location", you’ll be taken to a shopping page with recommendations, featured products, and all product categories.
• Note that you’ll still have the option to click Frequently Purchased, Shopping Lists, Order History, and My Last Order. 

Service requests can be submitted online or with a quick call to your Aramark representative. To submit a service request online, log into your account, click into the appropriate location where you need maintenance, and click the "Submit a Service Request" tab across the top. 

Your representative will reach out to you a few months before the end of your contract to discuss next steps.

At Aramark, we want to be your partner and provide you with the best products and services. To ensure this, we’ll work with you to make sure you’re getting the best of what we offer to keep your business running smoothly.

Products that are out of stock are noted with an 'Out of Stock' message, and you may be offered a product substitution when ordering online. You can place an order for items that are out of stock and we will deliver it when/if it becomes available. If the product is unavailable by your delivery date, your Route Sales Representative may provide a similar product.