Service Request

Service Request FAQ's

Get answers to commonly asked questions

  • Do you serve businesses with multiple locations?

    Yes! We have more than 70 branch locations across the United States and Canada that can service each of your office's local needs. To simplify management, all of your locations can be consolidated into one account. Our online customer portal allows you to place orders, submit service requests, and view billing information for each office.

  • What is the turnaround time on service requests?

    We have a 1-business day guarantee on equipment repairs. We understand that if something goes wrong, you need your equipment up and running as soon as possible. We pride ourselves on top-tier service so that you can get the most out of your equipment and can enjoy the Aramark products you love.

  • Do I have to sign a contract?

    Yes, a contract is required for service. We do this so that we can develop a valuable partnership with you. A service contract guarantees you the most advanced technology, equipment, top products, and access to a one-on-one vendor advisor. Other benefits include advisement and recommendations on cost savings, spend and budget projections, quarterly business reviews, and top product and technology offerings, helping you save money and get the most out of refreshment services.

    Our contract term is 36 months. As a valued customer we want you to be happy with the services and offerings we provide. To ensure this, we constantly work with you to make sure you’re getting the best of what we offer to keep your business running smoothly.

  • What size offices do you serve?

    We find that customers with more than 35 employees see the most value in our services, but any sized office can benefit from providing a more positive and productive environment with break room services. We offer a range of products and services that can be scaled to fit your beverage, snack, and supply needs.

    Let's discuss your individual needs to see if Aramark is right for your company. Contact the location nearest you and speak with one of our break room experts.

  • How frequent is coffee and snack delivery?

    Frequency of coffee, tea, and snack delivery is entirely dependent on your office's needs. We'll work with you to set up a delivery schedule so that you get what you need, when you need it. Whether we deliver multiple times a week or just a couple of times a month, we’ll make sure your office is always well-stocked with great coffee, snacks, beverages, and supplies. Your dedicated Aramark representative will take care of all of your deliveries and get to know you and the needs of your office.

We’d Love to Hear From You

Have feedback on a product or service? Need service on your equipment? We want to know!

  1. Fill out the form with the details of your request.
  2. We'll contact you if we need more information.
  3. If your request is service related, a representative will service or replace your equipment within one business day so your workplace doesn't miss a beat.

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